Shipping Policy

Last updated: June 26, 2026

Thank you for shopping with 360PLCWorld. We ship industrial automation products, electronic components, machinery parts, and related equipment to customers worldwide.

Please review this Shipping Policy before placing your order.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been confirmed.

Some products may require additional time for testing, inspection, special packaging, supplier confirmation, or export documentation. If additional processing time is required, we will contact you before shipment.

Orders are not normally processed or shipped on weekends or public holidays.

2. Product Testing and Inspection

Where applicable, industrial products may be inspected or tested before shipment.

Testing and inspection may include:

• Visual inspection

• Model and serial number verification

• Basic power-on testing

• Functional testing, when suitable equipment is available

• Packaging and accessory checks

Testing time may vary depending on the product type and condition.

3. Shipping Locations

Orders may be shipped from one of our warehouses, fulfillment locations, or approved suppliers.

As a result, products in the same order may occasionally be shipped separately and may arrive at different times.

We will provide tracking information for each shipment when available.

4. Shipping Methods

Depending on the destination, product size, weight, value, and availability, we may use carriers such as:

• DHL

• FedEx

• UPS

• USPS

• EMS

• Local postal services

• International freight or specialist logistics providers

The available shipping method will be displayed at checkout or confirmed with the customer before shipment.

5. Shipping Costs

Shipping costs are calculated based on factors including:

• Delivery destination

• Package weight and dimensions

• Product value

• Shipping method

• Insurance requirements

• Remote-area surcharges

• Customs and documentation requirements

The final shipping charge will be displayed at checkout or provided in a separate quotation.

For oversized, heavy, high-value, or specially handled products, additional shipping charges may apply. We will contact the customer for approval before shipment if an additional charge is required.

6. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the carrier.

Typical transit times are:

• Express shipping: approximately 2–5 business days

• Standard shipping: approximately 5–12 business days

• International postal shipping: approximately 7–20 business days

• Freight or oversized shipments: delivery time will be confirmed separately

These are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, remote locations, security inspections, or other circumstances outside our control.

7. Tracking Information

When tracking information is available, it will be sent to the email address provided with the order.

Tracking information may require up to 24–48 hours to become active after the shipping label has been created.

Customers are responsible for monitoring the shipment and being available to receive the package.

8. Customs Duties and Import Taxes

International shipments may be subject to:

• Customs duties

• Import VAT or sales tax

• Brokerage fees

• Clearance fees

• Storage charges

• Other government or carrier charges

Unless otherwise stated in writing, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customers are responsible for checking the import requirements of their country before placing an order.

We must provide accurate product descriptions and customs values on all shipping and customs documents. We cannot declare a false value or incorrectly describe the goods.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name

• Company name, when applicable

• Street address

• City

• State or province

• Postal code

• Country

• Telephone number

• Tax or customs identification number, when required

Please contact us immediately if the delivery address needs to be changed.

Once an order has been shipped, we cannot guarantee that the carrier will be able to change or redirect the address. Additional carrier fees may apply.

10. PO Boxes and Restricted Addresses

Some carriers and high-value shipping services cannot deliver to PO boxes, parcel lockers, military addresses, or certain remote locations.

A physical street address may be required.

We will contact the customer if the selected carrier cannot deliver to the address provided.

11. Split Shipments

Orders containing multiple products may be shipped in separate packages or from different locations.

Customers will not be charged additional shipping fees for split shipments unless an additional charge was agreed upon before shipment.

12. Delivery Delays

We are not responsible for delays caused by events outside our reasonable control, including:

• Customs inspections

• Carrier delays

• Severe weather

• Strikes

• Natural disasters

• Government restrictions

• Incorrect or incomplete delivery information

• Recipient unavailability

• Import documentation problems

We will assist customers in communicating with the carrier where reasonably possible.

13. Lost Shipments

If tracking information shows no movement for an unusual period, please contact us.

We will contact the shipping carrier and request an investigation.

A replacement or refund can only be considered after the carrier has completed its investigation and confirmed that the shipment has been lost.

14. Damaged Shipments

Please inspect the package before accepting delivery whenever possible.

If the package or product arrives damaged:

• Photograph the outside of the package

• Photograph the shipping label

• Photograph the internal packaging

• Photograph or record a video of the damaged product

• Keep all packaging materials

• Contact us as soon as possible

Do not discard the packaging until the carrier investigation has been completed.

Failure to provide photographs, packaging, or other requested evidence may affect the carrier’s acceptance of the damage claim.

15. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, returned because of an incorrect address, or returned because customs charges were not paid, the customer may be responsible for:

• Original shipping costs

• Return shipping costs

• Customs duties and taxes

• Carrier handling charges

• Storage fees

• Redelivery charges

Any eligible refund will be issued after the returned product has been received and inspected, less applicable charges.

16. Shipping Insurance

Shipping insurance may be included or required for certain high-value products.

Customers should notify us before placing an order if they require additional insurance, signature confirmation, or special transportation arrangements.

17. Contact Us

For questions concerning shipping, delivery, tracking, or customs documentation, please contact us through the contact information shown on our website.

Website: 360plcworld.com
Email: 1092800@gmail.com

Please include your order number and product model in all shipping-related messages.