RETURNS

• Return and Refund Policy

  Last updated: June 26, 2026

  At 360PLCWorld, we stand behind the products we sell. Please review the product description, specifications, photographs, condition, and compatibility information carefully before placing your order.

  1. Return Period

  You may request a return within 30 calendar days from the date the order is delivered.

  To be eligible for a return, the return request must be submitted within the 30-day return period.

  2. Return Eligibility

  To qualify for a return, the item must:

  • Be returned in the same condition in which it was received

  • Include all original accessories, manuals, labels, packaging, and components

  • Not have been altered, repaired, modified, disassembled, or damaged after delivery

  • Not show damage caused by incorrect installation, improper voltage, misuse, accident, or improper handling

  • Have all warranty labels, serial number labels, and security seals intact

  • Be securely packaged to prevent damage during return shipping

  Used or refurbished products may show normal cosmetic wear consistent with the condition described on the product page.

  3. Return Authorization

  Before returning an item, please contact us to request return authorization.

  Please provide:

  • Your order number

  • The product name and model number

  • The reason for the return

  • Photographs or videos showing the product condition

  • A description of any technical or operational problem

  Do not return an item before receiving return instructions from us. Unauthorized returns may be delayed or refused.

  4. Defective, Damaged, Incorrect, or Not-as-Described Items

  Please contact us as soon as possible if an item:

  • Arrives damaged

  • Is defective

  • Is different from the item ordered

  • Does not match the product description

  We may request photographs, videos, fault messages, test results, or other information to help verify the issue.

  If we confirm that the item is defective, damaged during delivery, incorrect, or materially different from the description, we will provide an appropriate solution, which may include:

  • A replacement item, subject to availability

  • A repair solution

  • A return shipping label

  • A full or partial refund

  For an approved seller-fault return, we will be responsible for reasonable return shipping costs.

  5. Change-of-Mind and Compatibility Returns

  If you return an item because:

  • You no longer need it

  • You ordered the wrong product

  • The item is not compatible with your equipment

  • You changed your mind

  • You purchased the wrong model, voltage, revision, or specification

  You will be responsible for the return shipping costs.

  Original shipping charges, customs duties, import taxes, brokerage fees, and other third-party charges are normally non-refundable.

  Customers are responsible for checking the product model, part number, voltage, current, software version, hardware revision, dimensions, and compatibility before ordering.

  6. Non-Returnable Items

  The following items may not be eligible for return unless they are defective or incorrectly supplied:

  • Custom-made or specially sourced products

  • Products ordered specifically at the customer’s request

  • Software, licenses, passwords, activation codes, or downloadable products

  • Items with removed or damaged serial number labels

  • Items with broken warranty or security seals

  • Products that have been installed, programmed, modified, repaired, or disassembled

  • Products damaged by incorrect wiring, voltage, installation, storage, or operation

  • Items returned incomplete or without original components

  • Clearance or final-sale items clearly identified as non-returnable

  Any applicable legal consumer rights remain unaffected.

  7. Return Shipping

  Customers must use a trackable and adequately insured shipping service when returning an item.

  The customer is responsible for:

  • Safely packaging the returned product

  • Return transportation costs, unless the return is due to our error

  • Any loss or damage that occurs during return transportation

  • Customs declarations and export documentation where applicable

  Please do not declare a false value or incorrectly describe the returned goods on customs documents.

  8. Inspection of Returned Items

  All returned items are inspected and tested after arrival.

  A refund may be reduced or refused if the returned product:

  • Is damaged

  • Is incomplete

  • Has been altered or modified

  • Has missing accessories or packaging

  • Has broken seals or removed identification labels

  • Shows evidence of incorrect installation or misuse

  • Is different from the item originally supplied

  We do not charge a restocking fee for eligible returns received in their original condition.

  9. Refunds

  Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

  Approved refunds will normally be issued to the original payment method within 5–10 business days after inspection.

  Your bank, credit card company, PayPal, Shopify Payments, or other payment provider may require additional processing time before the refund appears in your account.

  Unless the return is caused by our error, the following amounts are generally non-refundable:

  • Original shipping charges

  • Return shipping charges

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Bank charges

  • Currency conversion charges

  10. Order Cancellations

  Please contact us immediately if you need to cancel an order.

  We will try to cancel the order before it is processed or shipped. Once an order has been shipped, it must be handled as a return under this policy.

  Special-order or custom-sourced products may not be cancellable after procurement has started.

  11. International Returns

  International customers are responsible for complying with all customs, export, and import requirements associated with returning an item.

  Any customs duties, taxes, or fees charged during the original delivery are normally not refundable by 360PLCWorld. Customers may need to contact their local customs authority directly regarding possible duty refunds.

  12. Contact Us

  To request a return or ask a question about this policy, please contact us through the contact information shown on our website.

  Website: https://360plcworld.com
  Email: 1092800@gmail.com

  Please include your order number and product model in all return-related messages.

• To request a return or cancellation, please sign in to your customer account here.